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At IGA, diversity isn't just a corporate buzzword. It is the way we work, and it comes through in everything we do. From the high-performing instructors, to the educational services we provide, IGA advocates unique thinking and instructing with the most up-to-date curriculum. We have become the top training and certifying school by creating an inclusive environment fueled by innovative ideas and teaching methods. Our instructors have diverse cultural backgrounds, beliefs, perspectives, and lifestyles. Yet they all have one thing in common - their ability to excel in the Travel and Tourism industry and impart that knowledge to the students. Currently we are working not just to expand the number of international locations you can choose to receive your training but maintaining the most up-to-date curriculum taught by the very best instructors. It is an educational process that works best for more people in more ways than ever. A goal with this kind of magnitude requires the brightest, most forward-thinking minds around. We have them here at IGA and they are making a difference in our programs and students lives. There are 24 instructors, all carefully chosen for their world-class teaching abilities and industry backgrounds. IGA utilizes this group of instructors in your programs. They have more than 400 years of combined International Tour Managing and Tour Guiding experiences including motorcoach tours, railroad tours, cruise ship assignments, owning their own Tour Operating companies and Destination Management companies, teaching, industry speakers, published authors and photographers, as well as designing and marketing tours for major companies. They can offer insights that only come from years of working in the industry and your instructors clearly care about the student's needs and provide them with real travel experiences that engage, enrich and inspire. They are ALL graduates of the International Guide Academy and are actively working in the areas they instruct. They bring their domestic and international experiences to the classroom and are experts in their field. The core of your programs are to encourage you to develop your knowledge and skills through the guidance and leadership of the instructors and by the use of such sessions as actual motorcoach trips, group and individual problem solving, research techniques, individual student presentations, walking tours, airport visits, day trips, visits to the classroom by leaders in the industry, etc. Based on significant contributions to the International Guide Academy
and the Travel and Tourism Industry, as well as 10 or more years
of instructing at IGA, Connie Dineen, Sid Wilson and Doug Paterson
recently were named as "Senior Instructors". |
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Connie Dineen, CTG, CITM graduated from
both of the IGA programs and was first in her class in both certification
programs. She has her M.A. and teaching experience as well as being
a Tour Manager in over 20 states, Connie instructs in both of the IGA courses. She is currently doing
Tours associated with the Smithsonian Institute in Washington, D.C.
Most of her assignments have been in the USA and Canada and have
been on motorcoaches and cruise ships. Connie has researched and
planned routes for Saga Holidays as well as being a Tour Manager
for them. She continues her work as a senior instructor at IGA in
the USA and Mexico, in addition to continuing to be an active Tour
Manager. Contact Connie if you wish at:
conniedineen@yahoo.com |
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“IGA provided a gateway into a world of enrichment and satisfaction and prepared me to run a successful business in the Tourism Industry.” Sid has performed in Tour Management and Tour Guiding positions and is a Tour Operator. His tours have taken him as far away as South Africa. He is a senior instructor in the Tour Manager and Tour Guide courses in the USA and in Mexico. Sid is a published author and a weekly contributor to Denver's Urban Spectrum Weekly Blog. Contact is: apgsid@comcast.net His company website is: www.aprivateguide.com |
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"My first year working as a Tour Manager, people in the industry knew by my demonstrated skills that I was an IGA graduate as I was performing like a seasoned Tour Manager." A member of the Rocky Mountain Guide Association, Louise earned her Master's Degree in Education. Louise says "It is fun to share the excitement generated from researching about the nooks and crannies of each place visited on a tour, with the passengers, who then in turn experience destinations through a different perspective." Contact is: gstollsprint1@earthlink.net
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Since then, Steve has worked for several tour operators as a Tour
Manager including Globus family of brands and A Private Guide. He
has also performed work as a step-on Tour Guide in Denver and along
Colorado's Front Range with companies such as Colorado Sightseer
and The Arrangers, and earned a diploma in Tour Management from
the Breda University of Professional Education, Breda the Netherlands.
“I have been extremely fortunate to be involved in many aspects
of the leisure travel and tourism industry, experiencing great destinations
while creating enduring memories for guests – and myself,”
says Steve. In December 2009, Kaverman received certification from
the National Association for Interpretation as a Certified Interpretative
Trainer (CIT) and Certified Interpretative Guide (CIG). Currently,
Steve is working to develop tour routes and itineraries for the
new owner of the ‘cruise train’ he has worked with since
2000; with service expected to resume in 2011. Steve is an instructor
for the Tour Manager and Tour Guide courses in the USA and in Mexico.
He continues to be involved in many aspects of the tourism industry.
Contact is: skaverman@earthlink.net
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Karen Dunne, CITM, IGA graduate from the International Tour Manager Program, spent over 15 years as an event and meeting planner. Upon graduation from IGA, she immediately accepted a position with Royal Celebrity and has worked steadily since. Karen has led tours in multiple national parks including Yellowstone, Denali, and the Smoky Mountains, as well as working in the Southwest USA. She has worked the Albuquerque Balloon Festival (the most photographed event in the world), the Southern USA and East Coast. Currently, Karen is working for Adventures by Disney and Little Rock Tours. " I would not be as successful as I am in my current position if I didn't have this training. I think anyone going into the hospitiality industry should have this course as a mandatory requirement." A graduate of the University of Arkansas with a Bachelors Degree in Journalism, she is currently working on her MLA at Southern Methodist University. Karen has worked as a freelance writer for multiple magazines and newspapers and is a member of the Dallas Junior League. She has taught in our programs in Mexico and onboard the NCL Spirit. Contact is: karendunne@sbcglobal.net |
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Her travels include 48 of the 50 United States, Canada, Mexico, Central America, New Zealand, Australia, the Mediterranean and Caribbean Islands, Western Europe, the British Isles and Africa. Donette is a magna cum laude graduate of Colorado State University and a native of Colorado. She takes special pleasure in sharing the rich history of Colorado on both motorcoach and walking tours. A "fact fanatic", Donette enjoys doing extensive research prior to each tour. She states "not only do my guests appreciate the extra effort and information, but I always learn some new and interesting tid bits as well." Donette has worked for Queenslander Tours, Aten & Associates, Colorado Event Organizers and Great Events. Donette provides "fun, educational and unforgettable" tours through her own company, Personalized Private Tours. She has taught in our programs in Mexico and in the USA. Contact is: donette853@yahoo.com |
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Clayton James Whitehead, CITM, CTP, |
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Daniel Slater, CITM, CTG,
CTM, Daniel is a professional Tour Guide in Colorado and enjoys his Tour Management assignments. At the request of the Jamaican Tourism industry, he worked in Jamaica preparing lesson plans for training local Jamaican Tour Guides. He appeared on the Jamaican edition of the Early Morning Show and has been interviewed on local Colorado television. Daniel earned his CITM and CTG from the International Guide Academy and then further earned his CTM from the International Association of Tour Managers (London) and the University of Breda, The Netherlands and is a published author and industry consultant. He is also responsible for updating the IGA website. Contact is: daniel@bepaidtotravel.com
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Yvonn's work has enabled her to travel to 78 countries (so far), and to all 7 continents. She has also been a fashion reporter and foreign correspondent for Women's Wear Daily and W magazines while living in Hong Kong. An assignment last year took her to Oslo, Norway where she covered the Nobel Peace Prize ceremony. Her recent IGA assignment was as an instructor on the NCL Spirit with the certification program for Tour Managers. Contact is: travelmerlin@yahoo.com
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Alex Galimov, CITM, CTG, |
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Tim and Elise Lentz, CITM, Tim and Elise are avid proponents of the IGA program and emphasize how their training here helped prepare them for the leap from their corporate positions to International Tour Management in the cruise industry. In 2008, they worked for Tauck World Discovery on their small cruise fleet itineraries leading groups through Costa Rica, the Baltic, Venice, and the Dalmatian Coast. In 2009, during May they were in Venice, Italy doing a 10 day "Venice and the Dalmatian Coast" trips for Tauck World Discovery - on board the French ship "Le Levant". Their assignment was for 2 and 1/2 months. Elise is then went back to the USA in mid-July and Tim flew to Scandinavia to do 5 more weeks with Tauck onboard the Regent Seven Seas Voyager - doing a 12-day Baltic run. Their experiences offer students insights into the cruise ship industry, a career in which IGA graduates are able to pursue after their certification. They are guest lecturers in our USA and Mexico courses. Contact Tim and Elise at: windwardtravel@att.net |
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"The day after I retired from the corporate world, I was traveling in Europe. After my certification with IGA, I have been paid to work on six of the seven continents. My certification from the International Guide Academy has opened the world of travel to me. I enjoy researching new places, meeting new people and sharing my love of travel with my passengers throughout the world. Being able to train new Tour Managers and Tour Guides is a great pleasure for me." He has been a Tour Guide in Alaska, New York, Colorado and California.
Frank has served on the Advisory Board of Travel and Tourism in
Denver. He has been a Tour Manager in over 20 USA states including
Alaska and Hawaii and has personally traveled in 49 of the USA states.
Frank's Tour Management has also taken him to New Zealand, England,
Portugal, Spain, Gibraltar, Monaco, France, and Italy. In the past
few years he has worked in India, Nepal, Mexico, Guatemala, Peru,
Venezuela and Ecuador, Jamaica, Belize and Honduras. His assignments
have included motorcoach tours and cruise ships. Frank received
his education in both the USA and England and has lived throughout
the USA, England, The Netherlands and Mexico. Frank is a published
author, published photographer and paid speaker as well as a sought
after industry consultant. In 2010, he has commitments already in
the USA and Canada as well as with the cruise line industry. His
latest book "Cuernavaca, Mexico -- Your Personal Guide"
was published in May 2009. He is currently working on a new book
of Travel Tips and Tricks scheduled for publication in 2010. . Contact
is: frank@bepaidtotravel.com |
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In addition to all this, she spent 16 years in the airline industry and also wrote articles on her travels in their newsletters. Mary Lou has also traveled to: 40 of the 50 USA states, Crotia, Greece, Italy, Portugal, Spain, Austria, Belgium, France, Germany, Great Britain, Liechtenstein, Monaco, Netherlands, Switzerland, Ireland, Israel, Morocco, Canada, Mexico, Tahiti and Aruba. Mary Lou was a Student Assistant on the NCL Spirit for our course in 2009.
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Among the highlights of Jack's career was the acquisition of many
important minerals and meteorites for the Museum's Coors Mineral
Hall exhibits, including installation of three life-size crystal
cavity reconstructions (calcite and gypsum from Chihuahua, Mexico,
amazonite and smoky quartz from Crystal Peak, Colorado and a large
wall of rhodochrosite crystals from the Sweet Home mine, near Alma,
Park County, Colorado. He directed a variety of collections and
research projects, participated in educational classes and workshops,
conducted field trips around the western States, and presented innumerable
public and professional programs. Jack wrote several articles for
popular publications, mostly about museum specimens and projects
such as the rediscovery of "Tom's Baby," Colorado's largest piece
of gold and the "Alma King" rhodochrosite crystal, or articles on
Colorado geology, gems, minerals and meteorites. Today, Murphy is
mainly consulting on meteorite investigations and building stones
research for historic preservation projects around the state. He
is currently renovating the meteorite exhibits at the Colorado School
of Mines Geology Museum and helping advance exhibit technology on
interpretation of exhibit specimens. He continues to provide lectures,
classes, tours, and field trips for local organizations. He helps
with the free-to-the-public mineral and meteorite identification
services at the museums and is on the Advisory Council at the Colorado
School of Mines Geology Museum, Golden, Colorado. Jack has been
the keynote speaker many times at the IGA graduation ceremony for
Tour Guides and will be instructing in the Tour Guide program beginning
in 2010. |
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Francisco Conejo, CITM, CTG, IGA
Tour Manager and Tour Guide graduate, has guided and managed over
300 motorcoach, mini-bus and train tours in Costa Rica.
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Washington
D.C. and Canada, Belgium, Holland and Germany. She is a Fulbright
exchange teacher with assignments in Europe. She has worked for
Saga Holidays, Mayflower Tours, New Millennium Tours, Tour USA,
Colorado Charters, Travel Organizers, Colorado Charter, Denver and
Beyond, The Arrangers, and Operation Altitude. Connie is a volunteer
docent at the Molly Brown House in Denver and brings her years of
experiences to the classroom. "I do not consider my career
as a Tour Manager merely a job. It can truly be said that Tour Directing
is the frosting on the cake." 
Sid Wilson, CTG, CITM,
was one of the first graduates of the International Guide Academy
when it came to the USA from London. He brings 20 years of experience
in the industry to the classroom and graduated from the Tour Guide
Program in 1990 and the International Tour Manager program in 1993.
Sid has been a docent and guide at the Black American West Museum
and Heritage center. He was chairperson of the board for the Academy
of Travel and Tourism in Denver and is currently chairman of the
board for the Black American West Museum and Heritage center. Wilson
is past board chairman and one of the founding members of the Beckwourth
Mountain Club. He is a Denver Public Library commissioner, is on
the board of the Denver Metro Convention and Visitors Bureau and
the Mayor's African American Commission, and many other volunteer
efforts.
Louise Todd-Stoll, CTG, CITM certified in
both the International Tour Manager program in 1999 and the Tour
Guide program in 2000. Louise operates her own private tour company
including tours in Canada, Colorado and Utah. She shares her 10-plus
years of industry experience with the students in the Tour Manager
and Tour Guide programs in the USA and in Mexico. Louise has been
a Tour Director on both motorcoaches and luxury railcars for international
companies. Her prior experiences included work as a Park Ranger
and in human services programs. Her travels have included 48 states,
Canada, Mexico, Central America, England, Germany, France, Italy,
Spain, Greece and many of the Caribbean Islands. She works as a
Tour Guide in the Denver, Colorado Springs and Rocky Mountain National
Park areas. 
Steve Kaverman, CITM, CTG, CTM, credits training
received at the International Guide Academy and a volunteer job
with leading him to a fun and rewarding career in travel and tourism.
Volunteering as a Journey Guide at Denver’s Aquarium reignited
memories of seasonal work Steve had enjoyed as a carriage tour guide
on Mackinac Island, Michigan, while earning his bachelor’s
degree at Michigan State University. “After almost 20 years
of managing in the corporate world, I found my way back to the profession
I was really wired for after completing both the Tour Manager program
in 1999 and Tour Guide program in 2000,” says Steve. Less
than a month later, Steve took a week’s vacation from his
job for a trial run as a Tour Leader aboard the American Orient
Express Railway, a deluxe ‘cruise ship on rails.’ He
loved it, and the company saw it as a good fit too. Steve recalls,
“I resigned from my job a week later, and did 13 trips aboard
the train that season.” 
Arturo Hernandez Martinez, CITM, began his association
with the Travel and Tourism Industry 30 years ago. His work within
the industry included both domestic and international relations.
He received his license as a guide for tourists from the country
of Mexico. Arturo is a graduate of the Universidad de Morelos in
Mexico. He specializes in handling tour groups with interests in
archeology with special attention to Chichen Itza, Palenque, Teotihuacan,
and the museums of history and art throughout Mexico. He conducts
his tours fluently in Spanish and English, and is currently working
on his fluency in French. His work as a guide at a professional
level includes his guiding and narration for the International Guide
Academy on their class field training in Mexico at such places as
Xochicalco, Cuernavaca, Xochimilco, and motorcoach training. Contact
is:
Donette Stroberg, CTG, CITM
is a graduate of both the International Tour Manager and Tour Guide
certification programs and graduated first in both of these courses.
Donette brings her expertise to the IGA instructors' team with over
30 years of travel and corporate experience. Her special interests
include training in public speaking and teambuilding which are useful
skills in her Tour Manager and Tour Guide assignments. 
is a graduate of the IGA Tour Manager program, has earned two Degrees
from the University of Georgia and the Centre Linguistique in Jonquiere,
Canada. Over the past three decades, Clayton has been employed on
all three sides of the Hospitality Pyramid, working as a tour operator,
destination marketer and a tour supplier. As an instructor at IGA,
he is thrilled to share his experiences and insights with students
from around the world.
President of IGA and senior instructor is a graduate of both certification
programs, and has been in the travel industry for almost 20 years.
He has worked as a motorcoach operator, motorcoach company owner,
and tour company owner. His travels have taken him to 30+ USA states,
Mexico, Canada, Denmark, Jamaica, Aruba, Guatemala, Belize and numerous
Caribbean islands. He has completed 3 tours in China in the last
18 months. 
Yvonn Yao, CITM graduated first
in her class in the International Tour Manager program. Since then,
she has directed both land and cruise tours in China and in Spain.
She is also a seasoned international travel journalist with over
12 years of experience specializing in coverage of travel destinations
(including history, culture and cuisine), luxury hotels & resorts,
spas, cruises, and train journeys for top travel and lifestyle publications
in North America, Europe, Asia and Australia, such as CNN Traveller,
Departures, Harper's Bazaar, Elle, and Yacht Vacations & Charters,
among many others. 
IGA International Tour Manager graduate in 2003, was born in Siberia,
Russia. He came to the US in 1990. Alex brings 20 years of industry
experience to the IGA programs. He has a degree in linguistics and
education from the Gorky University in Russia and an International
Business Degree from the University of Colorado. He attended the
Teykyo University's Japanese language studies. Alex has been involved
in international travel and business since 1990, taking groups of
US and Canadian businessmen, to Russia and the Republics of the
Former Soviet Union acting as their translator, interpreter, business
facilitator and Tour Guide. Since graduating from the International
Guide Academy in Denver, Co., Alex has been a Tour Manager for several
US-based Tour Operators focusing on American West. His passions
are travel, languages and meeting new people. Alex has his own translation
business as well. Contact Alex at: 
are husband and wife graduates of IGA and are guest lecturers at
our USA and Mexico locations, when "in port". They previously
worked for major corporations in Information Technology for over
a decade. They decided they wanted to pursue a career that would
allow them to work together and enjoy their passion for travel and
took the International Tour Manager course together. Immediately
following their graduation from IGA in 2003, they obtained positions
with Windstar Cruises, working all major ports of call along the
coasts of the Baltic, Mediterranean, Croatia, Greece, and Turkey,
including 2 Trans-Atlantic crossings and numerous Caribbean islands.
Doug Paterson, CITM, a graduate of the International
Tour Manager program has 35+ years experience as an International
Tour Manager, Tour Guide, Driver/Guide, motorcoach operator, and
Manager of Training, Safety and Operations for motorcoach companies.
His Tour Managing and Tour Guiding have been in Alaska, the South
Pacific and Asia. Doug holds his Masters Degree (MBA) from the University
of Colorado and has years of prior teaching experience. As a senior
instructor, he advises the students in the fields of Tour Manager/Driver
teamwork and emergencies on the road in the Tour Manager and Tour
Guide courses. Contact is: 
Frank
Slater, Ph.D., CTG, CITM, and CTM, is CEO of
IGA since 1997 and a senior instructor. He brings 50 years of corporate,
education, and travel experience to IGA.. Frank initially earned
his CITM and CTG from the International Guide Academy and then earned
his CTM (Certificate in Tour Management) from the International
Association of Tour Managers (London) and the University of Breda,
The Netherlands. For over ten years, Frank has been a Gold Member
of the International Tour Manager Association (London). He has been
an International Tour Manager in North America, Central and South
America, Europe, Middle East (Syria, Lebanon, Cyprus, Egypt, Israel
and Jordan), northern Africa, South Pacific and Asia, and has worked
on cruise ships in Alaska, Hawaii, the Caribbean and Europe.
Mary Lou Cote, CITM worked as an Assistant Purser
with SS Universe Explorer cruising from Ensenada to Miami by way
of the Bahamas, Belize, Costa Rica, Guatemala, the Panama Canal
and Mexico. She has also worked doing the Alaskan Inside Passage
during the summer months. 
Pauline Standish, CITM has worked for EF (Smithsonian
Student Travel) as a Tour Director with groups of up to 48 both
in Washington DC and in New York. She also just finished a contract
with Holland America as their Travel Guide on board, a position
that required many presentations, a large amount of research, plus
excellent guest relations skills. Upon completing her assignments
with IGA aboard the NCL Spirit, she began leading tours along the
Mexican Riviera. 
Kent Taylor, CTG, CITM
has been a professional Tour Manager and Tour Guide since 1999.
He earned his CITM and CTG from IGA, finishing first in his International
Tour Management class. Kent is the founder and director of the National
Park Society, a private tour company that specializes in national
park tours around the world. He is a former park ranger and forest
ranger and was the Department Chair for the Travel, Tourism and
Hospitality Degree Program at Everest College in Colorado Springs,
CO for five years. Kent has managed tours for Grand Circle Travel,
Flemming Tours, TourMappers, The Travel Department of Ireland, Virtuoso
Travel Consortium, Southern Methodist University, the Godbey Lecture
Series, Pillar Institute of Learning, Queenslander Tours, Terres
Indiennes, and numerous private clients. He has hosted inbound groups
from Ireland, Belgium, Israel, England, Sweden, France, and Latvia.
Kent has managed tours all over the world with his favorite destinations
being the western U.S.A., Hawaii, Alaska, Canada, Ireland, New Zealand,
Australia, and Costa Rica. Contact is: 
Roxanne
Snell, CITM, certified with IGA as an International Tour
Manager in 1990 and has worked for EF Smithsonian and for Globus
family of brands, with assignments in the Canadian Maritime and
in New England. Roxanne recertified as an International Tour Manager
with IGA in 2000. She has led European Tours for the American Council
of International Studies. Her assignments in 2009 included leading
tours for Smithsonian Student Travel which included the areas of
Boston, New York City, the Amish Country, Gettysburg and Washington
D.C. Roxanne begain working as an instructor with IGA in 2001. Among
her instructing assignments are training the students on the motorcoach
trip as well as in the classroom and she also trains the students
in airport responsibilities on-site at Denver International Airport.
Roxanne volunteers as a Denver Ambassador. She instructs in both
the Tour Manager and Tour Guide programs. Roxanne earned her B.A.
from Baylor University, and earned her Master's in Education at
Colorado State University. She has 25 years teaching experience,
and is retired from Frontier Airlines. Contact is: 
Jack Murphy, Ph.D, CTG, retired
after 35 years as Curator of Geology at the Denver Museum of Nature
& Science. During his career he modernized the department's operations,
collections facilities, and furthered the scientific missions of
the Museum with research and conservation of minerals and meteorites.
He expanded administration and collections policies and emphasized
public access to the collections and educational programs. 
Sharron Toulouse, CTG, CITM
has worked multiple tour seasons with Maupintour where she has conducted
Tours to The National Parks, Colorado by Rail and Christmas in New
Mexico and has worked for Archeological Tours in Morocco. She has
been a Tour Director with Globus family of brands on their Fall
Foliage in New England Tours. Other assignments include work with
Laureate Tours, Great Events, Arches, A Private Guide, The Arrangers,
Rocky Mountain Connections, and Around and About Tours. Contact
is: 
Pam Keller, CITM, received her International Tour Manager
certification with IGA in 1997. Pam was the supervisor of Tour Directors
and Tour Coordinators for Globus family of brands, and Archers for
over 3 years. She developed and supervised tour operations in an
eight-state region and Eastern Canada, researched and conducted
site visits of tour destinations throughout North America and Canada,
and hired, trained and supervised over 300 domestic and International
Tour Directors. She has additional industry experience planning
and marketing tours as well as personally conducting tours. She
holds a B.A. in Journalism and Advertising. Her affiliations include
the Denver Metro Convention and Visitor's Bureau. Pam also was owner
of Aten & Associates, an event development and planning company
headquartered in Denver, CO. Contact is: 
Carole O’Connell, CTG, is a graduate
of the Tour Guide program. She has been a Tour Manager and Tour
Guide for Ambler Tour and Travel, Colorado Custom Tours, Denver
and Beyond, Great Events, The Arrangers, and others. She has covered
most of the USA and parts of Europe. Carole has more than 20 years
experience in the tourism industry including Flight Attendant, Corporate
Travel Agent, and is very involved with FICHA (Federation of International
Hostesses Conveyors Association). She instructs in the Tour Guide
course including a field trip to the local international airport
where she instructs students in airport protocol, arrivals and departures,
security, meet-and-greet, ground transportation, and baggage handling/control.
Carole has been a guest panelist at the RMGA Educational Seminar.
Contact is: 
He specialized in the cruise sector, servicing English, Spanish
and German groups. Francisco graduated from the University of Colorado
receiving his MBA and a second master’s degree in International
Business. Immediately after IGA graduation he received offers from
companies operating throughout the Western USA. He has been giving
English and German tours in 11 Western states. Companies he has
worked for include Montana Rockies Rail Tours, Alternative Tours
(Germany), Rocky Mountain Holiday Travel and A Private Guide. Francisco
has lived in 4 countries and traveled to over 20. His interests
include history, antique/ancient cultures and ethnic cuisine. Francisco
is currently working on his Ph.D at the University of Otago in New
Zealand. His doctorial thesis is on "tourism destination branding".
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